Shipping & Return Policy
Thank you for your continued partnership during this difficult and unprecedented time. Please acknowledge that there may be an unexpected delay due to the shipping carrier.
ExpressPaint Shipping Information
To ensure that all products which leave the warehouse are of the absolute highest quality, all of our paints are made to order. We make every effort to ship within 2-3 days business of receiving your order. Some orders may take up to 3 business days before they ship due to holidays and/or weekends. It is possible that your ordered paint will ship the same day as your order. Most customers within the US should receive their orders within 3-5 business days once shipped.
All 1/2 oz. touch-up pens/jars are shipped by US Mail and we can ship to the continental U.S., Hawaii, Alaska, and APO addresses. This is the most economical and quickest method for small shipments. Anything larger than touch-up pens/jars are shipped via FedEx and we can only ship to a physical address (no PO Box) in the 48 continental U.S .and Canada only.
Please be aware that if you are ordering from a country outside the US, that you are responsible for any applicable customs fees.
FedEx shipping which exceeds $150 will require a signature for delivery.
ExpressPaint Return & Exchange Policy
ExpressPaint is dedicated to customer satisfaction. We rarely have to exchange or have paint returned, but occasionally situations arise where it is necessary.
Please note that we can only accept returns for order and/or color match issues within 30 days from the date you place your order. If a package is refused or undeliverable through no fault of ExpressPaint, the same policy as a regular order will apply. Please check the color match and make sure your order is complete and correct immediately upon receiving it. Sorry, but we are unable to provide refunds/exchange on pre-2005 vehicle colors even if the color does not match. We will try our best to mix the paint for a strong match, but due to age and changes in tonor, custom matching is recommended.
Since every order is made when the order is placed, there is a 25% restocking charge on the original dollar amount of the paint. This restocking charge applies to any order that has not been opened or altered in any way. If the order has been opened, sprayed, altered or used, we cannot provide a refund, but we can exchange the paint if necessary.
If you have used the paint and have encountered a problem, please contact us immediately. We will try to diagnose the issue. If we cannot remedy the problem, then we will arrange an inspection of the problem. This usually consists of sending the paint and a part to us to check the color. An ExpressPaint customer service representative will arrange this for you.
These are the conditions upon which returns/exchanges can be made:
No returns/exchanges after 30 days.
All returns must be sent to 346 Grand Cypress Ave. #404, Palmdale, CA 93551 in the original shipping package.
We cannot accept any returns of any product that has been used with any product other than genuine ExpressPaint products.
All returns must have a copy of the original invoice.
Remember, most paint related issues can be solved before the paint is ever applied to the actual piece being refinished. Always perform a sprayout or color check before painting your car!! This cannot be overemphasized. ExpressPaint is not responsible for paint that has been applied to a vehicle that does not match. A sprayout will eliminate any application or color issues on your vehicle before they occur. If you do not know what a sprayout is, please follow this link.